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Baby Equipment Rental Service and Much, Much More. . .
Providing All Your Away-From-Home Needs While Visiting the Orlando / Walt Disney World Resort Area SINCE 1998 !
Frequently Asked Questions
1. Are your items clean?
2. How far in advance should I make a reservation?
3. Are your cribs really full size like I have at home?
4. Can delivery be made to our hotel prior to our arrival and retrieved after our departure?
5. We will be staying at a private residence. Can you deliver the items prior to my arrival and retrieve them after my departure?
6. Are there a minimum number of days I need to rent equipment?
7. When will my credit card be charged?
8. What is the cancellation policy?
9. We are spending part of our vacation at one hotel, and then switching to another for the remainder. Does that cause a problem?
10. Can we be met at the Airport, or can you leave the items at our car rental agency?
11. Can I pick up the equipment myself?
12. What are the rental terms?
13. When does the rental period begin?
14. Do I need to be present when the crib is delivered?
15. Do you have other locations in the United States?
16. Is there a minimum order amount?
17. What is the Florida Law regarding children and car seat requirements?
18. We do not have children. May we still order from you?
Are your items clean?
One of the most frequent praises we receive from our customers is being so happy and surprised with the cleanliness and quality of all our items.
Between each use and prior to delivery to you, the item is cleaned and sanitized with a non-toxic environmentally friendly antibacterial disinfectant. It is then delivered to you wrapped in plastic to insure it arrives clean and fresh for your use.
All cloth materials (crib bedding, stroller pads, etc.) are washed in hot water and environmentally friendly antibacterial soap, and also sealed and delivered to you in plastic wrap.
Cleanliness is a very important issue with A Baby's Best Friend, and we are confident you will agree.
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How far in advance should I make a reservation?
As A Baby's Best Friend does not charge your credit card until 7 days prior to your arrival, we HIGHLY recommend that you reserve your items with us at the same time you reserve your lodging. Availability of equipment is confirmed when a reservation is made. Whether you place your reservation by telephone or by using our secure on-line reservation form, you will receive e-mail confirmation within 72 hours.
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Are your cribs really full size like I have at home?
Yes, the cribs offered by A Baby's Best Friend are 30" x 54", and we provide a full 6" inner-spring mattress that fits correctly to the sides of the crib for your baby's safety and comfort. Our full cribs are Juvenile Products Manufacturers Association CERTIFIED, and meet all Consumer Product Safety Commission safety requirements of ASTM F-1169 and F-966.
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Can delivery be made to our hotel prior to our arrival and retrieved after our departure?
Yes. All items are individually wrapped in clear protective wrap, tagged with A Baby's Best Friend delivery tags bearing your name, and delivered to the Bell Desk (Luggage Room) of the Hotel/Resort you specify. The reverse side of the delivery tag has a reminder to return the items to the luggage room upon your departure.
Please keep in mind that our commitment to you is having your requested items to the luggage room of the resort where you are staying by 6:00 P.M., and the resorts are gracious to allow the temporary storage of those items. It is your responsibility to retrieve the items from the luggage room to your room, and vice versa. If you request that Bell Services do this for you, please treat this the same as their assisting you with your luggage, and pourboire (offer gratuity) accordingly.
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We will be staying at a private residence. Can you deliver the items prior to my arrival and retrieve them after my departure?
Absolutely. Please provide the name, address, and telephone number of the contact person there.
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Are there a minimum number of days I need to rent equipment?
No, you may rent for one or two nights if you need. However, due to our Free Delivery, there is a three night minimum rental rate, even if the requested rental time is less than three nights.
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When will my credit card be charged?
Your credit card is not charged until 7 days prior to delivery. We encourage you to reserve early in your trip planning to ensure availability.
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What is the cancellation policy?
You have until seven days prior to delivery to cancel your reservation.
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We are spending part of our vacation at one hotel, and then switching to another for the remainder. Does that cause a problem?
Not at all. If both hotels are in our delivery area, we will deliver to the first and retrieve from the second. Please be sure to specify this in the comments box when ordering.
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Can we be met at the Airport, or can you leave the items at our car rental agency?
Due to heightened security measures at Orlando International Airport and Sanford International Airport, we will not be able to meet you or leave rental items at the airport or car rental agencies. However, if the need exists, we can usually arrange a meeting near the airport. If this is your circumstance, please call and we will be happy to make arrangements with you.
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Can I pick up the equipment myself?
We offer free delivery of all items to the Walt Disney World Resort area. We do not offer a pick up option.
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What are the rental terms?
Click here to review the Rental Agreement before renting.
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When does the rental period begin?
The rental period is the number of nights between your arrival date and your departure date. All items are available for you when you arrive, (by the standard check-in time of 4:00 P.M. on weekdays, 6:00 P.M. on Saturday and Sunday), and all items must be ready for retrieval by A Baby's Best Friend staff by 11:00 a.m. on the date of departure.
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Do I need to be present when the crib is delivered?
No. If you are staying in a hotel/resort, the crib, mattress, and bedding will be delivered to the luggage room. The crib is in a protective box and wrap, and the mattress and bedding are in separate protective wraps. The crib is assembled by you (don't worry, it's easy. It takes less than 10 minutes and requires NO TOOLS). On your last day, you repackage the crib and return it to the luggage room where we retrieve it. Very easy.
If you have rented a home, the crib and any additional items you rent will be delivered before you arrive as well, usually to the covered patio area at the rear of the home.
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Do you have other locations in the United States?
No. As we are privately owned and operated (not a franchise), we give you all of our attention in the Orlando Resort area only.
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Is there a minimum reservation amount?
Yes. The minimum reservation amount is $50.00.
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What is the Florida Law concerning children and car seat requirements?
This is from the Florida Highway Patrol web site:
Florida Statutes 316.613 Child restraint requirements.--(1)(a) Every operator of a motor vehicle as defined herein, while transporting a child in a motor vehicle operated on the roadways, streets, or highways of this state, shall, if the child is 5 years of age or younger, provide for protection of the child by properly using a crash-tested, federally approved child restraint device.
For children aged through 3 years, such restraint device must be a separate carrier or a vehicle manufacturer's integrated child seat.
For children aged 4 through 5 years, a separate carrier, an integrated child seat, or a seat belt may be used.
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We do not have children. May we still order from you?
Yes, certainly. We understand adults use items such as a refrigerator, microwave oven, pool toys and floats, and gas BBQ grills, and A Baby's Best Friend is certainly happy to accommodate you.
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Contact Us
abbf1@comcast.net Copyright 1998-2008 - A Baby's Best Friend www.abbf.com
