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STILL delivering to Walt Disney World Resorts
with the Lowest Prices,
Highest Quality,
and Cleanest Items.

The #1 ONLY COMPLETE Stroller and
FULL Equipment Rental Provider referred by
Orlando/Walt Disney World Area Resorts,
Travel Websites, Official Guidebooks
and Featured Discussion Boards
SINCE 1998 !


Frequently Asked Questions

1. Are your items clean?

2. How far in advance should I make a reservation?

3. Are your cribs really full size like I have at home? And are your mattresses really 6" ?

4. Can delivery be made to our hotel prior to our arrival and retrieved after our departure?

5. We will be staying at a private residence. Can you deliver the items prior to my arrival and retrieve them after my departure?

6. Are there a minimum number of days I need to rent equipment?

7. When will my credit card be charged?

8. What is the cancellation policy?

9. We are doing a split-stay (arriving at one hotel, and then departing from a different hotel). Is this O.K.?

10. Can we be met at the Airport, or can you leave the items at our car rental agency?

11. Can I pick up the equipment myself?

12. What are the rental terms?

13. When does the rental period begin?

14. Do I need to be present when the crib is delivered?

15. Do you have other locations in the United States?

16. Is there a minimum order amount?

17. What is the Florida Law regarding children and car seat requirements?

18. We do not have children. May we still order from you?

19. Do you put our name on my rented stroller?

20. I am arriving before the standard afternoon resort or rental home check-in time. Can my rental items be delivered earlier?

21. I have a MAC computer that uses Firefox or Safari. What should I do?






Are your items clean?


    One of the most frequent praises we receive from our customers is being so happy and surprised with the cleanliness and quality of all our items. This is what really places ABBF above other services: we actually CLEAN your items before they are delivered to you.

    A BABY'S BEST FRIEND is THE ONLY SERVICE that uses high-volume low-pressure 220+ degree STEAM to SANITIZE ALL EQUIPMENT between uses. This insures the cleanest, safest, most sterilized items for you and your baby! This dedication to detail is one of the MANY reasons why A BABY'S BEST FRIEND has been the Orlando Resort Area LEADER in Equipment Rental Service since 1998!

    Between each use and prior to delivery to you, all non-cloth items are STEAM-cleaned and sanitized with a non-toxic environmentally friendly antibacterial disinfectant. They are then delivered to you in clear protective wrap to insure they arrive clean and fresh for your use. (Cribs, toddler beds, rocking chairs, and wheelchairs are not delivered in a protective wrap).

    All removable cloth materials (crib bedding, removable stroller pads, swing and bouncer covers, etc.) are washed in hot water and environmentally friendly antibacterial soap, sealed and delivered to you in clear wrap.

    Cleanliness is paramount to A Baby's Best Friend, and we are confident you will agree.
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How far in advance should I make a reservation?


    As A Baby's Best Friend does not charge your credit card until 10 days prior to your arrival, we HIGHLY recommend that you reserve your items with us at the same time you reserve your lodging. Availability of equipment is confirmed when a reservation is made. Whether you place your reservation by telephone or by using our secure on-line reservation form, you will receive e-mail confirmation within 1 business day.

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Are your cribs really full size like I have at home?
And are your mattresses really 6" ?


    Yes, the cribs offered by A Baby's Best Friend are 30" x 54", which is exactly the size of your home crib. It is delivered to you folded and requires no assembly to use; simply unhook the Velcro strap, open, lower the support board and that's it. Five seconds, tops.

The mattress we provide for you is a full 6", 204-coil inner-spring mattress that fits correctly to the sides of the crib for your baby's safety and comfort.
A Baby's Best Friend is THE ONLY service in the area that offers this mattress.

Our full cribs are Juvenile Products Manufacturers Association CERTIFIED, and meet all Consumer Product Safety Commission safety requirements of ASTM F-1169 and F-966, and have NEVER been a subject of a recall.

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Can delivery be made to our hotel prior to our arrival and retrieved after our departure?


    Yes. If you are staying at any resort other than those listed below, all items will be delivered to your resort Bell Services Luggage Storage Room no later than 6:00 P.M.

    Additionally, all items (except cribs, toddler beds, rocking chairs, and wheelchairs) are individually wrapped in clear protective wrap, tagged with A Baby's Best Friend delivery tags bearing your name, and delivered to the Bell Services Luggage Storage Room of the Hotel/Resort you specify. Printed on the reverse side of the delivery tag is a reminder for you to return the items to the luggage room upon your departure.

    Please keep in mind that our commitment to you is having your requested items to the luggage room of the resort where you are staying no later than 6:00 P.M., and the resorts are gracious to allow the temporary storage of those items. It is your responsibility to retrieve the items from the luggage room to your room, and vice versa. If you request that Bell Services do this for you, please treat this the same as their assisting you with your luggage, and pourboire (offer gratuity) accordingly.

FOR GUESTS OF THE DISNEY RESORTS LISTED BELOW:

A representative of A Baby’s Best Friend will personally meet with you at a convenient time upon your arrival and departure to deliver and retrieve your rented items. You will receive a text message on the morning of your arrival with easy instructions, which will also be in your email reservation confirmation. This applies to the following Disney resorts: Animal Kingdom Lodge, Jambo House and Kidani Village, Art of Animation, All Star Sports, Music, and Movies, Beach Club, Boardwalk, Caribbean Beach, Contemporary and Bay Lake Tower, Coronado Springs, Fort Wilderness, Grand Floridian, Old Key West, Port Orleans French Quarter and Riverside, Polynesian, Pop Century, Saratoga Springs, Wilderness Lodge, Yacht Club.

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We will be staying at a private residence. Can you deliver the items prior to my arrival and retrieve them after my departure?


    Absolutely. Please provide the name, address, and telephone number of the contact person there.

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Are there a minimum number of days I need to rent equipment?


    No, you may rent for one or two nights if you need. However, due to our Free Delivery, there is a two night minimum rental rate, even if the requested rental time is less than two nights.

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When will my credit card be charged?


    Your credit card is not charged until 10 business days prior to delivery. We encourage you to reserve early in your trip planning to ensure availability.

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What is the cancellation policy?


    You have until ten business days prior to delivery to cancel your reservation. Your arrival date is not counted as one business day.

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We are doing a split-stay (arriving at one hotel, and then departing from a different hotel). Is this O.K.?


    If both hotels are in our delivery area, we will deliver to your arrival resort and retrieve from your departing resort.

    Note:   Resorts WILL NOT not transfer your rental items for you.

  • If it is not possible for you to transfer your items, you will need to place two reservations with A Baby's Best Friend.

  • If you are able to transfer the items, indicate the retrieval resort (Full Name, Complete Address, and Telephone Number) in the 'additional information' section when using our reservation form.


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Can we be met at the Airport, or can you leave the items at our car rental agency?


    Due to heightened security measures at Orlando International Airport and Sanford International Airport, we will not be able to meet you or leave rental items at the airport or car rental agencies.

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Can I pick up the equipment myself?


    We offer free delivery of all items to the Walt Disney World Resort area. We do not offer a pick up option.

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What are the rental terms?


    Click here to review the Rental Agreement before reserving.

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When does the rental period begin?


    The rental period is the number of nights between your arrival date and your departure date. All items are available for you when you arrive, (by the standard check-in time of 6:00 P.M.), and all items must be ready for retrieval by A Baby's Best Friend by 10:00 a.m. on the date of departure.

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Do I need to be present when the crib is delivered?


    No. If you are staying in a hotel/resort, the crib, mattress, and bedding will be delivered to the luggage room. The mattress and bedding are in separate protective wraps. The crib is fully assembled, opens and is ready to use in seconds. On your last day, return all items to the luggage room, where we retrieve it. Very easy.

    If you have rented a home, the crib and any additional items you rent will be delivered before you arrive as well, usually to the covered patio area at the rear of the home.

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Do you have other locations in the United States?


    No. A Baby's Best Friend is a corporation located in Orlando, Florida, and concentrates attention for your vacation in the Orlando Resort Vacation Capital of the World area only.

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Is there a minimum reservation amount?


    Yes, the minimum reservation amount is $60.00.

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What is the Florida Law concerning children and car seat requirements?


    This is from the Florida Highway Patrol web site:

        Florida Statutes 316.613 Child restraint requirements.--(1)(a) Every operator of a motor vehicle as defined herein, while transporting a child in a motor vehicle operated on the roadways, streets, or highways of this state, shall, if the child is 5 years of age or younger, provide for protection of the child by properly using a crash-tested, federally approved child restraint device.

        For children aged through 3 years, such restraint device must be a separate carrier or a vehicle manufacturer's integrated child seat.

For children aged 4 through 5 years, a separate carrier, an integrated child seat, or a seat belt may be used.

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We do not have children. May we still order from you?


    Yes, certainly. We understand adults use items such as a refrigerator, microwave oven, pool toys and floats, beverages and groceries, etc., and A Baby's Best Friend is certainly happy to accommodate you.

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Do you put our name on my rented stroller?


    No. Sadly, in this day and age, we feel it unwise and unsafe to display your family name on a large placard for all the world to see, (even at The Happiest Place On Earth.).

    However, the stroller is labeled with discreet identifiers for A Baby’s Best Friend, and we encourage you to decorate with ribbons, balloons, or other non-harmful items to help identify our stroller as yours.

    The safety of you and your family is a paramount concern of A Baby’s Best Friend, and we feel by this action of concern that you will agree.

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I am arriving before the standard afternoon resort or rental home check-in time. Can my rental items be delivered earlier?


    If you are staying anywhere other than a Disney Resort listed below, then Yes. On our Reservation Page, indicate your arrival one day prior than your actual, and the items will be delivered the day before you arrive, (YES, it’s OK with the resort/rental home; it is not necessary to call them). Your items will be waiting for you to use whenever you arrive the following day.

    Additionally, if you anticipate a late check-out or wish to use our items beyond the required 10:00 a.m. retrieval time, indicate your departure date with A Baby’s Best Friend as the day after your actual check-out. This ensures complete use of our wonderful equipment for the duration of your stay.

    

FOR GUESTS OF THE DISNEY RESORTS LISTED BELOW:

A representative of A Baby’s Best Friend will personally meet with you at a convenient time upon your arrival and departure to deliver and retrieve your rented items. You will receive a text message the morning of your arrival with easy instructions, which will also be in your email reservation confirmation. This applies to the following Disney resorts: Animal Kingdom Lodge, Jambo House and Kidani Village, Art of Animation, All Star Sports, Music, and Movies, Beach Club, Boardwalk, Caribbean Beach, Contemporary and Bay Lake Tower, Coronado Springs, Fort Wilderness, Grand Floridian, Old Key West, Port Orleans French Quarter and Riverside, Polynesian, Pop Century, Saratoga Springs, Wilderness Lodge, Yacht Club.

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I have a MAC computer that uses Firefox or Safari. What should I do?


    You cannot use the secure Reserve Online if you are using Firefox or Safari web browsers, as neither is compatible with many large business internet servers.

    To use our secure Reserve Online feature, you can download a more common browser to your MAC, such as GOOGLE CHROME , and your reservation will proceed as normal on our Secure Server for your protection.

    Or use a personal computer (with any browser other than Safari or Firefox).

    Due to credit card security reasons, we will not take your reservation by telephone.

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* Delivery/retrieval applies to The Walt Disney World Resort Area.
Deliveries to other areas may incur a small delivery fee.
Contact Us for more information.

Delivery prior to your arrival is no later than 6:00. P.M.

$60.00 minimum order required.

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Contact Us

abbf1@comcast.net  Copyright 1998-2014 - A Baby's Best Friend, Inc.  www.abbf.com

"A Baby's Best Friend", "ABBF", the Strolling Baby Carriage Logo, WebSite Layout and Design including all pages contained therein, and the Reserve Online Form are all
Copyrights and Trademarks of A Baby's Best Friend, Inc.

Any unauthorized use or reproduction - in whole or part - will be prosecuted fully.

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